I am an Optimist. I believe it helps to, look on the bright side, hope for the best, and to have hope that things will always get better. I believe that your “Attitude determines your Altitude”. I believe in the power of smiling. Smiling does not cost a penny, it always makes me feel better and generally lifts the energy and confidence of those around me. I also believe that when you are smiling, no one knows what you are thinking. Ha-ha!
Ask yourself! What is the experience your customers get when they reach out to you on the web or a phone call? My research suggests that our senior prospects experience is not much different then what you can expect from a car dealership.