I am an Optimist. I believe it helps to, look on the bright side, hope for the best, and to have hope that things will always get better. I believe that your “Attitude determines your Altitude”. I believe in the power of smiling. Smiling does not cost a penny, it always makes me feel better and generally lifts the energy and confidence of those around me. I also believe that when you are smiling, no one knows what you are thinking. Ha-ha!
Ask yourself! What is the experience your customers get when they reach out to you on the web or a phone call? My research suggests that our senior prospects experience is not much different then what you can expect from a car dealership.
I have been working with and providing sales training in the senior living space for many years. I have discovered that the number one issue holding professional back from progressing and adapting new information is an inability to listen. On the flip side, those who are better listeners are also far more successful in learning and applying new ideas and skills in personal lives and enjoy more success in their careers. Here are some ideas that may help you clear away the top three listening roadblocks and improve your listening and learning.
As I was preparing for Christmas these last couple of weeks, I was reminded of a fond memory. Unlike most of us, my oldest daughter Lyndzee does not like surprises and has never been willing to wait to see what she got for Christmas. Since she was little, Lyndzee would search our house and look…
They say that when you throw a frog into a pot of boiling water it will jump right out, however if you put the frog in cold water and slowly turn up the temperature, the frog will not get alarmed until it’s too late. Ha Ha We always need to be mindful when we’re feeling…
The Quicker The “NO’s” The Faster The “YES’” Learn To Love The No’s Sales people do not ask for the sale nearly enough. According to Gallup, Seven out of every ten prospects say that they are the ones who have to initiate the closing process. The number one reason sales people say they don’t ask…
Aspire to Inspire & Be A Sales “Super Hero” Create more Meaningful Relationships, Increased Happiness and Abundant Success as you Love, Serve & Aspire to Inspire others.. Customers need to be Inspired. We all want less process and more Connection, less education and more Motivation, less advice and suggestions and more Service & Inspiration. BE PRESENT. …
Interview for “The Right Stuff” and hire the hunters with the potential to be the most successful Interested in hiring the best hunters with the highest potential for sales success? The most important sales traits are typically not teachable and they can be easily faked in the interview process. Behavioral psychologists who study the process…
The number one complaint of prospects, the sales person talked too much. It’s sometimes difficult to resist the “talking urge” when a customer ask’s you to tell them all about your community. How do you think you are doing? Want to discover how well you really listen when you are in the heat of…
Let’s be honest we have all been guilty of finding ourselves blabbering on in a sales presentation while being keenly aware that our customer’s eyes are glazing over with other more important issues like what they are planning for dinner. Why is talking less than our customer during a sales presentation so difficult? Like any…
